We at Aims being one of the top-rated service providers in the country have an ever-growing family of more than 200,000 Satisfied Customers around the globe, we are privileged and we consider our customers are a lifeline and we value every single customer, we always strive to achieve excellence in customer satisfaction and take all measure to ensure our customers are happy and satisfied, to ensure a flawless communication in case of any query or complaint we have a dedicated compliance department engage to ensure a flawless 100 % Service Level to the valued customers we have a well-defined and documented procedure to handle any and all complaints actively and effectively below is the Complaint Handling Procedure for our Valued Customers
If you have any complaint regarding the Product and services offered to you, you can always reach us through all mediums of communications in place as below From Mondays to Fridays Between 10 am to 6 pm
Customer Care: 02038074405
We at Aims ensure any concern complaint raised by our valued customer will be immediately taken care of and we will reach back with the resolution or initial findings within 48 business hours
In case you have a complaint against the process is done while you have availed our product and services we have provided we take complete responsibility and ensure the entire process will be communicated and customers have been coached and guided accordingly with gradual process requirements before they avail our services and in case of any mishandling, we will ensure the complaint to be resolved in the best interest of the customer.
In case you have a complaint against the product and services you are availing for the company we have offered you we will not only redirect you to the concerned we will ensure as a third party mediatory to initiate and escalate the matter with the concerned company
You will be assigned with a dedicated compliance manager as soon as you launch a complaint and your dedicated compliance manager will remain in coordination with you effectively and will keep you in the loop with all the outcomes and the updates periodically and will be bound to give you a courtesy call after every 48 business hour as per your scheduled time for a call, will keep you posted as well through the emails we intend to take no more than 10 business days to resolve the complaint.
Once your complaint is resolved, The Company will reach you back through one of the customer services managers for the assessment of the complaint handling process and the coordination of the dedicated
compliance manager, your valuable feedback will be asked to ensure we excel and thrive to serve our customers better! If You are satisfied and your interest is served we would love to have your testimonial of your free will if you are not satisfied and still looking to escalate the matter we will re-open your complaint and will assign you a new dedicated compliance manager and we will take it as a priority and will ensure a daily correspondence through the dedicated compliance manager and will ensure to resolve the matter in your best interest in no less than 7 business days
In case you are not satisfied with the measurements taken above and we reach a point of deadlock and if your complaint is not resolved within 8 weeks, as a Business you are entitled to avail the Energy Ombudsman Services which are impartial and free of cost for you!
The Energy Ombudsman,
Phone: 0330 440 1624,
Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF
For independent advice, the Citizens Advice Service can also be contacted on the consumer helpline: 0808 223 1133